Travel Agency Manager
HolidayXP Box Hill VIC 3128
Key points we found
- Lead and oversee daily operations of the travel agency.
- Develop and implement business, sales and marketing strategies.
- Manage financial performance and supervise travel consultants.
About us
Holiday XP, established in 2007, is a leading Australian travel agency specializing in car-based tourism, combining vehicle rental with tailored travel packages across Australia. Based in Melbourne, our company operates both online and offline, offering clients flexible and affordable travel options that cater to their needs.
We collaborate closely with local hotels, restaurants, and attractions to create unforgettable journeys. Our founder, Joe Lin, is focused on expanding our global network, providing high-quality travel services and products worldwide.
Join us and be part of a dynamic team dedicated to delivering exceptional travel experiences!
About the role
At Holiday XP, we are seeking an experienced, results-oriented Travel Agency Manager to lead and oversee the daily operations of our travel agency. In this leadership role, you will be responsible for managing overall business performance, supervising and mentoring travel consultants, and upholding exceptional customer service standards across all travel services.
This is an exciting leadership opportunity for a results-driven travel professional ready to take ownership of operations and fuel business expansion. We welcome qualified candidates to apply.
What you'll be doing:
1.Plan, organise, direct and coordinate the overall operations and strategic activities of the travel agency.
2.Develop and implement business, sales and marketing strategies to achieve revenue targets and sustainable growth.
3.Manage financial performance including budgeting, forecasting, cost control and profitability analysis.
4.Lead, supervise, recruit, train and performance-manage travel consultants.
5.Establish, negotiate and maintain strategic partnerships with airlines, tour operators, hotels and other key suppliers.
6.Monitor market trends, competitor activities and industry developments to identify new business opportunities and mitigate risks.
7.Develop and enforce operational policies, procedures and compliance standards in line with travel industry regulations.
8.Resolve complex customer issues and service escalations while ensuring high service quality and customer satisfaction standards.
About You:
1.Minimum 3 years’ experience in the travel industry, including experience in a supervisory or management role.
2.Demonstrated ability to lead teams and drive sales performance against business targets and KPIs.
3.Strong problem-solving and decision-making abilities, with a proactive and adaptable approach.
4.Strong commercial acumen with experience managing budgets and improving profitability.
The Benefits:
1.Competitive salary package with performance-based incentives.
2.Leadership role within a growing and reputable travel agency.
3.Opportunity to influence business strategy and operational direction.
4.Supportive team environment with long-term growth potential.
Interested:
Please email your resume directly to *******************
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