Store Manager

Position Title : Store Manager

Job location : Shop 3/9, Burpengary Road, Burpengary, QLD 4505

About the Client :

Amalfi Pizza and Pasta Burpengary operates as a franchised quick-service restaurant trading under Cycraig Holdings Pty Ltd. The Amalfi Pizza franchise chain was established in 2014 and has since expanded across three states in Australia, building a strong reputation for quality gourmet pizzas.

The Burpengary store commenced operations in 2024 and provides a wide range of freshly prepared food including classic, deluxe, gourmet, and customized pizzas.

The business focuses on delivering high-quality ingredients, consistent service standards, and a diverse menu to meet the preferences of the local community. As part of an established franchise network, the Burpengary store operates under recognized brand systems and procedures to maintain product quality, customer satisfaction, and operational efficiency.

Amalfi Pizza and Pasta is looking for an experienced Store Manager to oversee the operations.

Responsibilities:

1. Operational Management·Manage the day-to-day operations of the stock to ensure efficient and smooth service delivery

·Oversee all operational areas including kitchen, front-of-house, and delivery coordination

·Ensure operational excellence across takeaway and delivery platforms

2. Staff Supervision and Leadership·Supervise, train, mentor and provide leadership to retail staff

·Prepare staff rosters and manage workforce planning

·Monitor staff performance and ensure adherence to company policies and procedures

3. Customer Service Management·Ensure a high level of customer service and maintain a positive customer experience

·Handle customer enquiries, feedback and complaints professionally

·Create and maintain a customer-focused environment

4. Sales and Business Development·Develop and implement strategies to improve sales performance and store profitability

·Identify sales opportunities and introduce promotional activities

·Plan and execute local store marketing activities and promotional campaigns

·Manage visual merchandising and presentation of the store to maximize sales

5. Inventory and Stock Control·Monitor stock levels of food ingredients and packaging materials

·Order supplies and manage inventory to ensure availability and minimal wastage

·Implement stock control systems to reduce shrinkage and improve efficiency

6. Financial and Cost Management·Monitor sales performance and manage daily financial operations

·Control wages, expenses and operational costs

·Analyze financial reports including profit and loss statements to improve business performance

7. Compliance and Safety·Ensure compliance with workplace health and safety (WHS/OH&S) regulations

·Maintain food safety, hygiene and operational standards

·Ensure adherence to franchise policies and procedures

8. Systems and Administration·Operate and manage POS/EFTPOS systems and ensure accurate transaction processing

·Maintain records and reports related to staff and related operations

·Demonstrate strong computer literacy in retail systems

Skills and Experience required:

· Relevant qualification at Diploma level in Business, Management, Hospitality or a related field, or equivalent work experience

· Minimum 1 year of experience in a retail or hospitality supervisory/management role

· Strong understanding of retail or hospitality operations, including stock control, order management and service delivery in a fast-paced food or retail environment

· Demonstrate strong communication and interpersonal skills to engage with a diverse customer base

· Maintain a high level of organization and ability to priorities tasks effectively

· Strong leadership and team management skills with the ability to supervise, train and motivate staff

· Experience using POS/EFTPOS systems and basic computer applications

· Knowledge of food safety standards and workplace health and safety (WHS/OH&S) requirements

· Be available to work flexible hours including weekends

· Hold a valid and unrestricted driver’s license

Salary: $78,000-$83,000/year + Super