Service Supervisor
RDO Equipment Rutherford NSW 2320
Pay information not disclosed by advertiser
Key points we found
- Lead workshop operations and manage technicians
- Provide excellent customer service and support
- Ensure compliance with company procedures and timely completion of work
Power Progress. Partner with Producers. Grow Your Career at RDO Equipment.
At RDO Equipment, we’re not just about machines! We’re about people, progress and purpose. Every role across our business helps support the industries that build and feed Australia.
We’re currently seeking a Service Supervisor to join our John Deere team at Rutherford.
This opportunity is ideal for an experienced Small Engine Technician ready to step up, or a current Supervisor with strong small engine experience looking for a genuine lifestyle change in the Hunter Valley.
Why RDO Equipment?
- Work with people who connect, collaborate and make an impact together
- Clear career pathways and leadership development opportunities
- Work with industry‑leading global brand - John Deere
- Access to the latest diagnostic technology in a clean, safe and well‑equipped workshop
- We celebrate wins, support each other, and build careers that matter
- Relocation assistance may be available for the right candidate
About the Role
Based at our Rutherford branch, the Service Supervisor plays a key role in supporting workshop operations, leading technicians and delivering outstanding customer outcomes.
Key responsibilities include:
- Providing excellent customer service, including customer feedback and advice over the phone
- Monitoring and managing daily workflow and ensuring compliance with company procedures
- Assigning work to Service Technicians, addressing employee concerns, and coordinating in‑house training
- Liaising with the Parts department as required to support workshop efficiency
- Assisting with customer dispute resolution in conjunction with the Service Manager
- Ensuring timely completion of warranty and WIP requirements
- Reviewing all repair work prior to release to the customer
About You
- Mechanical Trade Certificate (essential)
- Strong small engine experience
- Previous supervisory experience or a senior technician ready to step into leadership
- Proven ability to lead, mentor and develop a team
- Current and valid driver’s licence
- A mature, logical and methodical approach to work
- High‑risk work tickets and/or licences will be highly regarded
Why the Hunter Valley?
If you’re considering a change of pace without sacrificing career progression, the Hunter Valley offers an outstanding lifestyle:
- Around 30 minutes to world‑class wine country
- Approximately 30 minutes to beautiful beaches and coastal towns
- A vibrant community with markets, fairs, rodeos, great food and plenty to do
Ready to Make Your Mark?
Ready to build what matters? Apply now and grow your career with RDO Equipment.
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RDO Equipment
RDO Equipment launched in Australia in 2019, after being named the official dealer for John Deere Construction and Forestry equipment in all states (excluding Western Australia). RDO Equipment then went on to make three acquisitions, further strengthening our commitment to the Australian market.
Today, RDO Equipment is one of the world’s most trusted John Deere and Vermeer equipment dealers and sells and supports John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs over 1000 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, construction, environmental, landscaping, mining, and forestry sectors.
