Key points we found
- Provide seamless customer experiences by guiding customers through the service process.
- Manage bookings, check-ins, and vehicle updates while ensuring customer concerns are addressed.
- Collaborate with the workshop team to provide accurate and timely updates to customers.
Service Advisor
Are you passionate about customer service and automotive excellence? Do you thrive in a fast-paced environment where care, trust, and communication are key? We are looking for a Service Advisor who can deliver 10/10 customer experiences every time!
What Makes This Role Exciting?
- Provide seamless customer experiences by professionally guiding them through the service process with care.
- Build strong relationships by keeping customers informed and ensuring their concerns are heard and resolved.
- Be part of a high-performing team with ongoing training, support, and career growth opportunities.
About the Role
As a Service Advisor, you will:
- Guide customers through the service process with clear communication and genuine care.
- Manage bookings, check-ins, and vehicle updates, ensuring customers are well-informed.
- Handle customer concerns professionally, knowing when to escalate issues to management.
- Work collaboratively with the workshop team to ensure accurate and timely updates for customers, with no mechanical knowledge required!
- Take initiative & show motivation, ensuring every customer leaves satisfied.
What We Are Looking For
- An exceptional communicator who is clear, confident, and approachable.
- A relationship builder who fosters trust and delivers solutions.
- A detail-oriented problem solver who takes initiative.
- A team player who knows when to escalate and seek leadership support.
- A motivated and results-driven professional who strives to exceed expectations daily.
- A drivers licence is essential, with the ability to drive manual vehicles.
Please note: Appointment to this role is subject to the successful completion of pre-employment screening, including a National Criminal History Check and Drug and Alcohol screening.
Ready to take your career to the next level? Apply now and be part of a team that values excellence in service!
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