Senior Account Manager

This role is responsible for building and maintaining strong relationships with key clients, ensuring their needs are met, and identifying opportunities for account growth. This role requires excellent communication skills, strategic thinking, and a customer-centric approach to drive client satisfaction and retention.

Reporting directly to the Victorian Sales Manager, the position includes the following responsibilities: 

• Build a strong relationship and understand our core customer needs, expectations and challenges.
• Manage our existing customers’ accounts, be the main point of contact for all day-to-day operational requirements
• Customer performance management such as developing and providing KPIs, reviews, reporting and forecasting on performance and account growth
• Prepare regular reports on account activity, transportation metrics, and customer satisfaction. 
• Identify and pursue new business opportunities within the existing customer scope
• Prepare proposals, rate and contractual documents as required by the wider sales team
• Monitor market trends, competitor activity, and industry developments
• Support the wider sales team in reporting, customer onboarding and maintaining documentation standards
• Support continues improvement within service, billing and operational requirements
• Work closely with operations, customer service, and commercial departments ensuring we meet service level agreements

Company Description

SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.

Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.

Why SCT?
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.  
Along with a competitive remuneration package we also offer: 

• Development and growth opportunities 
• Employee Recognition and Rewards Programs
• Flexible working arrangements 
• Top up of government paid parental leave for the first six weeks
• Grandparent Leave
• Novated leasing and salary packaging 
• 24/7 Access to our Employee Assistance Program
• Onsite car park
• Dress for your day policy 

To learn more about these initiatives please visit our Careers Page

Desired Skills & Experience

• Solid 3+ years’ experience in a Senior Account Management position within the transport / logistics industry
• Strategic mindset with a focus on client success and business growth. Experience in upselling / cross selling is desired
• Excellent interpersonal and communication skills with ability to build relationships and rapport.
• Experience in managing multiple key accounts and prioritizing effectively
• Understanding of freight/logistics terminology
• Experience in reporting generating and analyzing data
• Advanced proficiency in Microsoft Excel, PowerPoint and Word
• Strong written and verbal communication skills

This position suits an individual who is driven and thrives in a team environment whereby they can take ownership and contribute to the overall growth of the business, in return we offer a competitive salary and opportunity for career development. If feel you are the right person for this role, we encourage you to click the ‘APPLY NOW’ link and submit your application.

Other important information

• The successful candidate will have to undertake an Australian Federal Police check which will be arranged and paid for by SCT.

SCT is an equal opportunity employer, and we recognize the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.