Product Support Officer
Hays Northern Suburbs Brisbane QLD
Key points we found
- Deliver high-quality, customer-focused administrative and business support.
- Respond to service requests, enquiries, and complaints from stakeholders.
- Assist with invoice processing and contribute to continuous improvement initiatives.
Product Support Officer with Local Council | 2-month contract | Based in Brisbane
Your new company
Join a local council as a Product Support Officer responsible for delivering high-quality, customer-focused business support and correspondence services that enable the team to achieve organisational objectives and deliver positive outcomes for the community.
Your new role
In this role, your responsibilities will include: Deliver high-quality, customer-focused administrative and business support, acting as a key interface between operational teams and customer service areas.
Respond to service requests, enquiries, and complaints from internal and external stakeholders, proactively resolving issues and enhancing the customer experience.
Prepare, track, and manage quotes, estimates, work orders, and job files, ensuring all systems and records are accurate and up to date.
Support planning and scheduling of operations, including requisitioning materials and equipment using relevant information systems.
Assist with invoice processing, billing accuracy, and timely authorisations to ensure financial and operational efficiency.
Contribute to continuous improvement by identifying opportunities to enhance service delivery, while maintaining high standards of administrative support and team collaboration.
What you'll need to succeed
Strong computer literacy and administrative experience, with the ability to efficiently manage data entry, documentation, and reporting tasks.
Excellent communication and customer service skills, with the ability to engage professionally with internal and external stakeholders.
Demonstrated problem-solving and analytical skills, with the ability to identify issues and contribute to service improvement initiatives.
High-level organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
Experience supporting operational teams, including coordinating administrative activities, requisitioning materials, and liaising with customer service functions.
Experience with SAP and SAP Ariba is highly desirable
What you'll get in return
Competitive hourly rate
2-month contract
Located in Eagle Farm
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected].
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Hays
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 11,100 people across 31 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.