Practice Manager - Sydney CBD

We are seeking a capable and people‑focused Practice Manager to oversee the daily operations of our Sydney CBD Dental Centre. Reporting to the Operations Manager, this role is ideal for someone who enjoys bringing structure to a busy clinical environment, supporting staff, and ensuring patients receive consistently high‑quality care.

This role manages only the Sydney CBD Dental Centre

Key Responsibilities

• Provide steady, coordinated leadership to ensure the Centre operates smoothly and efficiently.

• Mentor and guide support staff, working with the Operations Manager on performance reviews and development plans.
• Meet key customer service and financial targets while managing rosters, consumables, and workflow.
• Build staff capability through training, coaching, and encouraging a culture of continuous learning.
• Oversee rostering, leave planning, and onboarding to ensure new team members are well prepared and supported.
• Manage non‑clinical complaints with professionalism, escalating matters to the Operations Manager when required.
• Maintain WHS compliance, report hazards promptly, and contribute to safety initiatives.
• Plan and direct operational processes to support patient access, appointment book management, and service quality.
• Support change initiatives, strengthen team performance, and acknowledge staff achievements.

Skills, Experience and Qualifications

Essential:

• Experience managing day‑to‑day operations in a dental practice.
• Background in dental assisting, reception, or dental administration.
• Demonstrated leadership skills with a strong focus on customer service.
• Solid understanding of WHS requirements in a dental setting.
• A confident, positive, and resilient approach to leading people.
• Experience working effectively with multicultural teams and patient communities.

Desirable:

• Experience with quality management or improvement systems, ideally including ISO standards.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Understanding of private health insurance products.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.