MOTEL MANAGER

MOTEL MANAGER

ANZSCO Code: ******

Location: West Wyalong, NSW

Employment Type: Full-Time, Permanent

Salary: $75,000 – $85,000 per annum (depending on qualifications and experience)

About the Business

Cameo Inn Motel is a well-established hospitality and accommodation provider committed to delivering quality guest experiences, professional customer service, and comfortable accommodation facilities. We pride ourselves on maintaining high operational standards across all areas of the motel, including guest services, housekeeping, food and beverage operations, and property maintenance.

We are currently seeking an experienced and motivated Motel Manager to lead and oversee the day-to-day operations of our motel and ensure the smooth and efficient management of all departments.

Key Responsibilities

1. Oversee the daily operations of the motel, including front office, housekeeping, maintenance, restaurant, and bar operations
2. Lead, recruit, train, supervise, and performance-manage motel staff to maintain high service standards
3. Manage room reservations, guest check-ins/check-outs, customer enquiries, and guest relations professionally
4. Develop and implement operational procedures, customer service standards, and workplace policies
5. Monitor occupancy levels, pricing strategies, and operational performance to maximise profitability and guest satisfaction
6. Prepare and manage operational budgets, revenue reports, occupancy statistics, and financial summaries
7. Manage purchasing, supplier relationships, stock control, and inventory across motel departments
8. Ensure compliance with Workplace Health & Safety (WHS) legislation, food safety requirements, and liquor licensing regulations
9. Handle guest complaints, disputes, and escalated matters promptly and professionally
10. Coordinate property maintenance, repairs, and preventative maintenance schedules to ensure the motel is maintained to a high standard
11. Liaise with local tourism operators, travel agencies, and corporate clients to increase bookings and business opportunities
12. Ensure a clean, safe, and welcoming environment for guests, visitors, and staff at all times

Skills & Attributes

1. Strong leadership and team management skills
2. Excellent communication and interpersonal abilities
3. High level of customer service and problem-solving skills
4. Strong organisational and time management abilities
5. Ability to work effectively in a fast-paced hospitality environment
6. Sound knowledge of motel/hotel operations and hospitality compliance requirements
7. Ability to manage budgets, reports, rostering, and operational procedures efficiently

Qualifications & Experience

1. Relevant qualification in Hospitality Management, Hotel Management, Business, or a related field
2. Minimum 1 year of relevant full-time work experience in motel, hotel, or hospitality management is required
3. Previous supervisory or management experience within the accommodation or hospitality industry will be highly regarded

What We Offer

1. Competitive salary package based on skills and experience
2. Long-term full-time employment opportunity
3. Supportive and professional working environment
4. Opportunity to grow within a reputable hospitality business

To apply, please click on the Apply button and submit your application along with your updated resume and supporting documents. Only shortlisted candidates will be contacted.