Inside Sales Representative – Digital Services

• A competitive salary with an uncapped commission structure

• Career growth opportunities within a global industry leader

• Free onsite Parking & Gym

At KONE, we bring buildings to life.

At KONE, our mission is to improve the flow of urban life. We provide world-class elevators, escalators, and automatic building doors, along with innovative digital solutions to enhance the safety, efficiency, and experience of people using them.

Our work will take you in different directions.

We are seeking a results-driven Inside Sales Representative to engage with our existing customers, understand their needs, and upsell our suite of digital services. This role is pivotal in helping our customers enhance the performance, reliability, and longevity of their assets through smart, data-driven solutions.

You will be responsible for nurturing relationships, identifying upselling opportunities, and closing deals—all from the comfort of your desk! If you thrive in a fast-paced sales environment and have a passion for technology and customer success, this is the perfect opportunity for you.

What will you be doing?

• Proactively reach out to existing KONE customers to introduce and sell digital services

• Understand customer needs and educate them on the benefits of KONE’s digital and SMART solutions

• Maintain a strong pipeline of opportunities and achieve monthly sales targets

• Collaborate with service and account management teams to ensure a seamless customer experience

• Use CRM tools to track interactions, follow-ups, and sales performance

• Stay updated on industry trends and KONE’s evolving digital product offerings

• Take ownership of customer information update (Removing old data & updating with current data)

• Take ownership of customer feedback and liaise with the relevant areas to close the loop

• Lead qualification/verification

• Work closely with the admin team to eliminate double handling

What We’re Looking For?

• Proven experience in inside sales, telesales, or customer account management

• Strong communication and persuasive selling skills

• A proactive and customer-first mindset

• Ability to explain technical products in a simple and engaging way

• Experience using CRM tools (Salesforce preferred)

• Passion for digital transformation and smart technology solutions

• High attention to detail

• Flexibility to move between tasks

There’s so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation

• Work in a dynamic and collaborative environment

• Flexible Working hours (where possible)

• Grow with comprehensive learning and development programs covering a wide range of professional skills, including ongoing training on KONE’s digital solutions

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers