Customer Service Specialist
Ghanda Clothing South Geelong VIC 3220
Pay information not disclosed by advertiser
Key points we found
- Manage customer enquiries across various digital channels
- Create, track and resolve customer service tickets
- Support returns, exchanges, and delivery investigations
HEAD OFFICE - GEELONG, VIC
We're on the hunt for a Customer Service Specialist to join the #GhandaGang in South Geelong, VIC!
Join the fun and enjoy:
- Being part of a family-run business and a purpose-driven workforce
- Generous remuneration package: including clothing allowances and annual performance bonus
- Unlimited clothing discount for you and your direct family
- Unparalleled career progression opportunities
About us:
Born out of Torquay, VIC in the early 2000s with nothing but a dream to design and deliver a collection of affordable, high-quality garments not yet met by the market, Ghanda Clothing has quickly become a household name, as the largest 100% Australian-owned and operated clothing brand, with over 100 locations across the nation.
A day in the life:
As a CUSTOMER SERVICE SPECIALIST your daily tasks will include:
- Managing customer enquiries across phone, email, live chat, and other digital channels
- Creating, tracking and resolving customer service tickets
- Supporting returns, exchanges, credit notes and delivery investigations
- Providing support to the eCommerce and web-packing teams
About you:
Customer service experience is helpful, but not essential - the ideal candidate will:
- Have a genuine customer-first mindset and a passion for delivering exceptional service experiences
- Communicate with confidence and clarity across written and verbal channels
- Demonstrate strong problem-solving skills and the ability to think on their feet
- Be highly organised with exceptional attention to detail
- Show a willingness to learn, adapt and pitch in across all aspects of the role
- Work autonomously and collaboratively, with a strong sense of accountability
- Bring a positive, coachable attitude to everything they do
If you think you're the next best thing to hit the #GhandaGang we're ready to hear from you!
APPLY NOW
No recruitment agencies, please
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