Customer Service Representative
Randstad Smithfield NSW 2164
Key points we found
- Handle customer service and sales support inquiries.
- Process sales orders, quotes, and manage stock administration.
- Collaborate with a supportive team and Customer Service Manager.
Your New Company
Our client is a global powerhouse in the manufacturing, marketing, and sales of metals and construction equipment. Highly ranked across the industry, they are deeply dedicated to providing a high caliber of service to their clients. This is an environment that celebrates team lunches, fosters a supportive culture, and genuinely values work-life balance.
Your New Role
Working within a collaborative team of 4 and reporting directly to a supportive Customer Service Manager, you will handle a diverse mix of customer service, order processing, and stock administration.
Key Responsibilities:
- Customer & Sales Support: Act as the primary contact for project customers, manage incoming calls, counter sales, and handle pricing/stock availability enquiries.
- Order & Credit Processing: Process sales orders, quotes, credits, and Stock Transfer Orders (STOs).
- Inventory & Stock Management: Oversee manual dockets, consignment stock, demo stock, quarantine stock, and showroom stocktakes.
- Service Centre & Logistics Admin: Manage parts ordering, partial confirmations, enter repairs, update quotes, create ZRAs, and run COOIS reports.
- Warehouse Liaison: Support the inward repairs, outwards goods, and sales representatives' outwards areas.
Benefits to You
- Easy Commute: FREE onsite parking.
- Great Culture: Supportive team environment with regular team lunches.
- Stability: Ongoing training and long-term career support.
- Rewards: Annual bonus and gift cards
About You
To thrive in this fast-paced, multi-faceted role, you will bring:
- SAP Expertise: Ideally 3+ years of experience using SAP (familiarity with VLO60, VAO5N, COOIS, and ZRAs is highly desirable).
- Proven Experience: A strong background in Customer Service, Order Processing, or Sales Administration.
- Operations Savvy: Experience handling stock management, inventory reports, or service centre administration.
- Communication Skills: Exceptional verbal and written communication with a customer-focused approach.
- Sharp Eye for Detail: Extreme accuracy when managing data, dockets, and reporting.
Next Steps
If you are a results-driven professional looking for your next challenge in a supportive environment, we want to hear from you!
Please APPLY NOW, or email your resume directly to [email protected].
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Randstad
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