Cafe Manager

Café Manager

About the Employer

Bell Bird Café is a destination café located within the Blue Mountains Botanic Garden, Mount Tomah. The café provides dine-in and takeaway services to local visitors, tourists, garden patrons, tour groups and event guests. Known for its stunning panoramic views, fresh seasonal menu and exceptional customer service, Bell Bird Café offers a unique hospitality experience within one of New South Wales' most iconic tourist destinations.

Position Title:

Café Manager

Location:

Mount Tomah NSW 2758

Employment Type: Full-Time (Minimum 38 Hours Per Week)

Salary: $78,000 – $85,000 per annum plus Superannuation

Position Overview

An exciting opportunity exists for an experienced and motivated Café Manager to oversee the day-to-day operations of Bell Bird Café. The successful applicant will be responsible for managing staff, maintaining high customer service standards, ensuring operational efficiency and contributing to the continued growth and success of the business.

Key Duties and Responsibilities

1. Plan, organise, direct and control the overall operations of the café.
2. Manage daily front-of-house and back-of-house operations.
3. Ensure exceptional customer service standards are consistently maintained.
4. Recruit, train, supervise and prepare staff rosters.
5. Manage inventory levels, purchasing activities and supplier relationships.
6. Monitor budgets, labour costs and business profitability.
7. Ensure compliance with food safety regulations and workplace health and safety requirements.
8. Respond to customer enquiries, feedback and complaints in a professional manner.
9. Coordinate marketing initiatives and seasonal promotional activities.
10. Maintain financial records, including sales reporting, stock control and payroll oversight.
11. Assist in the planning and delivery of functions, events and group bookings.
12. Work collaboratively with kitchen staff to ensure menu quality and service consistency.

Skills and Experience

1. Minimum 2–3 years' experience in a Café Manager, Restaurant Manager or Hospitality Management role.
2. Demonstrated leadership and team management skills.
3. Excellent communication and customer service abilities.
4. Experience managing budgets, labour costs and operational performance.
5. Experience working in high-volume hospitality environments will be highly regarded.
6. Strong understanding of food safety standards and workplace health and safety obligations.

Qualifications

1. Diploma of Hospitality Management or an equivalent qualification is preferred.
2. Relevant industry experience may be considered in lieu of formal qualifications.

How to Apply

Applicants are invited to submit their resume and cover letter to:

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Only shortlisted applicants will be contacted.